FAQs

Shipping

Do you ship internationally?

We ship products to the US and Mexico. We cannot guarantee delivery and are not responsible for lost or misplaced packages when shipped outside the United States. 

When will I receive my order?

Boxes will ship the second week of August. When the order ships the customer will receive an email with tracking information. Use that tracking link to find out when your order will arrive.

 

The Box

What is the Banda MS Box?

The Banda MS Box is a collaboration between Banda Sinaloense MS de Sergio Lizárraga (Banda MS), Build-A-Bear Workshop© and Fanbox, with a customized bear designed for the fans of Banda MS.

What does Fanbox Authentic mean?

Fanbox makes a very limited number of CeleBEARty boxes and each is certified as authentic by a holographic sticker on the box and a Certificate of Authenticity inside. Buyers of boxes with these characteristics can be sure that they have the real thing and not a counterfeit version. 

 

Refunds and Returns

My box is missing an item.

Please contact us at bandamsbox@fanbox.com with your name, email address, telephone number and description of what is missing. Our Support team will work with you to address the problem. 

How do I request a return? 

We do not offer returns on this item. Please be sure you understand what you are purchasing and when it will arrive before completing checkout. If you have any questions, please contact us using the Help button in the lower right corner of the screen.